FAQs STREAMING TECHNICAL SUPPORT
Sometimes technology just doesn’t want to cooperate. If you’re currently experiencing any technical issues with our online streaming, check out the FAQs below for some basic troubleshooting tips.
Q: What should my first response be to any technical issue?
A: Three great first steps to resolve any tech issue while streaming are:
1) Refresh the page
2) Double-check your internet connection
3) Try using a different web browser.
Most of the time, one of those steps will do the trick!
Q: What does “refreshing” a page mean and how do I do it?
A: To “refresh” a web page simply means to load it again. You can do this by clicking the refresh symbol (circle with an arrow) at the top of the screen.
Q: What do I do if the video suddenly stops playing?
A: If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.
Q: How do I get the video to play if the screen says it’s “unable to connect to the content”?
A: If you receive the message below, first try refreshing the page (see above). If that doesn’t help, click “Watch in low quality” or ”Watch in high quality” under the video.
If you still have technical issues after trying the above solutions, please contact us.